What our Customers say...


Hugo, Ricardo, and Vince were all very courteous each time they were here. Hugo did a great job explaining the job to me and giving me a realistic timeline for it completion

On Site removal crew did an outstanding job!

I felt very comfortable with the technicians coming into my home. Originally I had Ethan and another gentleman out I can't remember his name and they were great! They told me what was going to happen before it was going to happen, which I loved! Then Kurt and Ethan came back out to check everything and remove the equipment and just like before they did what I expected. I will not hesitate to recommend this company!

With Covid-19 going on they were very careful when working at my home which made me feel comfortable.

The work is progressing and we are satisfied with the work that has been addressed to date.

The crew that came out was great. When I had an issue, the 1st people to see on site were the guys. You were with me throughout the entire process. The crew was very helpful and advised me of each step as we progressed through the process. 

I am so thankful my Insurance company has SERVPRO for this service. The whole team from George, Patrick ,Enoc, Kurt, and Scott, they were great.

“It was quite a shock for us to discover 18 inches of water in our basement. But I called your local number and spoke to Jenny. She was lovely and helpful and got the ball rolling by sending a team out the next afternoon. They got right to work and laid out a plan of action”.

“They saw me dissolve into tears several times when we would come across wedding photos, cards, notes, and baby books. They were so kind and passionate. Those guys are strong and hardworking and respectful of my home & belongings. I will not hesitate to recommend your company and already showed photos of their hard work to many of my friends and followers on social media”.

“I really appreciate a company I can depend on. Thank you for getting us through an utterly devastating experience. The professionalism, grace, and kindness are really appreciated”.

Our house had a pipe break while we were out of town. We called SERVPRO of Elgin/Northwest Kane County to handle our job. They were able to remove all wet materials and were able to save the majority of our furniture. 

We asked George if he could do the reconstruction and he could! We handed them the entire project, and they did a wonderful job. 

They handled the drywall, painting, tile, carpeting and specialty wood for the sauna and hot tub room. They did all of this while we were out of town. 

SERVPRO of Elgin/Northwest Kane County did a fantastic job and we couldn't be happier!!

SERVPRO of Elgin/Northwest Kane County was asked to come in and clean the carpets in our offices. We were especially concerned about the heavy staining in some areas, especially in front of our coffee bar. 

The guys did a great job! The carpeting looks and smells great and the staining in front of the coffee bar is completely gone.

Thank you very much for a job well done!!!

Recently the hot water heater in my house had leaked all over the floors in my basement. Our carpeting, furniture and walls were wet. I work at the local library and we had used SERVPRO of Elgin/Northwest Kane County to handle a huge loss we had recently endured. I saw the good work they did, and I hoped they would be able to do the same for my house.

They were great! They came out quickly and sucked up all the water and set up drying equipment. They were able to save everything for us and were also able to reinstall the carpet pad and clean the carpets when they were done.

During this recent cold snap, two pipes in two different areas of the library froze and burst. We estimated about 5,000 - 7,000 gallons of water flooded the first floor of the building, with some areas having two inches of standing water. We called you at about 10:30 PM and you arrived and started work in about 90 minutes. Amazingly, all the water was extracted by 5:00 AM. All equipment was installed including the trailer mounted equipment by noon. Patrick communicated their drying plan to us and that is exactly how things went! 

Everything was dried in a few days and all carpets were cleaned and vinyl base trim was reinstalled within a few more days. The closed areas of the library were open to the public within 6 days on when the pipes broke. 

You guys did a great job!

During the "Polar Vortex" we had multiple pipe breaks in our Center Street facility. A 25 room medical suite was completely damaged by water as well as a basement conference room and hallway. Dennis explained all the work that was needed and was able to start immediately. 

Lots of cabinets, built in desks and lots of walls and insulation needed to be removed and it was done very neatly. Everyone was great.

They used lots of different monitoring tools to ensure us that everything was properly dried. 

SERVPRO did a wonderful job and we would definitely choose you again (although we hope we never need you again!)

We were really in a bad spot. Our house is on the market and we were having a new washing machine installed by a big box store. They didn't install the drain line correctly and flooded our upstairs laundry room and a bedroom as well as caused bad damage to a downstairs mud room and guest bedroom. 

We knew we hired the right restoration company when Patrick explained how they could save some very expensive crown molding and trim and used an Infrared camera to document the extent of all of the damage. Their construction crew did a FANTASTIC job and we are back on the market!

SERVPRO of Elgin/Northwest Kane County, you are the best!!!

All of your guys were so polite and helpful. I was so impressed with your ability to clean all of our clothes, especially my long leather coat. I have to be honest, it looks better than it did prior to the fire. 

All kidding aside, you guys did a really great job on the content, the cleanup and the reconstruction. I cannot recommend you strong enough!

I am so thankful for the professional handling of our home. We appreciate your patience and your communication with me on the progress of our job.

Thanks SERVPRO!!

I love my new floors, they look great! Also, although I was originally hesitant on putting in the interior window between the kitchen and living room like my husband wanted, I really love it!! It adds so much light.

All of You did a wonderful job!!!

Kelly, your responsiveness was absolutely amazing and your crew was fantastic as well. Our corporate offices are very pleased with the work that SERVPRO of Elgin/Northwest Kane County is doing for us at our various facilities. Your ability to keep our offices open during this ordeal was impressive!!

I can't believe you guys actually came out due to the weather being so bad. first the storm, then the rain, turned to hail and then to snow. I am amazed you got it done so well.

Thanks Patrick and crew!!

I just wanted to take a moment to tell you how professional Patrick Jackowiec has been in assisting us in this crisis situation. He has gone well beyond the scope of what we ever imagined in helping us with our tools and equipment recovery. 

Patrick has been bombarded with special requests and a whole lot of complaints too I'm sure; never did he loose his cool, always acting like a professional and understanding how important this is to us. 

He is truly an amazing person that cares deeply about his work. You should feel very lucky to have him on your team.

Thank you for your professionalism. You are very respectful of our clients; very professional!

Great job.

I sure am glad you guys were here to help me out! 

Great job, Thanks.

Melting ice caused damage in 14 units. You guys dried us out and rebuilt all the units.

Thanks Pat and crew!

Luckily it was only 1 unit affected this time. 

Thanks for all you do!

SERVPRO of Elgin did the cleaning of all our smoke damaged clothing. I couldn't believe how good everything came out. Simply amazing.

Although the fire started in the basement, all 6 units were badly damaged. You guys made the entire process seem easy!

What a mess. The fire in our garage made a huge mess and even affected the house. Thanks for getting us back to normal.

Patrick did a great job at our home. Very clean!

I was very happy with the crew that did our job. I liked the way that the guys came every day to check on my house.

The guys did a great job. They were very professional!

All the guys did a great job!

Ray did a great job and he kept me informed every day.

Great job!

I was so worried that the bio hazard cleanup completed (by a different restoration company) before I purchased my home, was done properly. 

George made me feel so comfortable; I wish I had not waited so long to call! Thank you George!

Dennis was fantastic!

Thank you for making a stressful time a bit better!

I closed on the purchase of our first house on 12/29/2018. We were scheduled to move into our new home 1/6/2018. I came by on New Years day to check that the keys we were given worked in all the doors. Everything seemed great. I stopped by on my way to work on 1/3/2018 and the heat was off and there was water everywhere!

What a nightmare. All 3 floors of our home damaged by 8 different pipe breaks. 

Thank you SERVPRO of Elgin for providing us the peace of mind that everything will be OK.

We woke to the sound of the fire department knocking on our door. It was so scary. We could smell some smoke but we couldn't see where it was coming from. The fire department found that our door bell in the ceiling of our living room had shorted out and started some insulation on fire.

Apparently, the fire was smoldering for a while because some of the ceiling joists were completed burned through.

SERVPRO of Elgin is so helpful. Shannon in the office was very informative. Mitch was able to pack out our clothes and return many of them to us in just a couple of days. 

Although we still have to get our home rebuilt, we are very happy with the service your team is providing us. Your company is the best!

What a mess! We had a drain pipe leaking in our building. When ever the 6th floor tenant took a shower, we had water running down the inside of our walls, and no one knew. 

Camil came to inspect our building because we started seeing water stains on a couple of the unit ceilings and walls. With the use of his Infrared camera, Camil was able to see that the amount of damage was much bigger than we could have ever imagined. Although we had to move 10 of our condo owners out of their units, SERVPRO was able to properly get rid of all of the wet, damaged, moldy material. 

I am so thankful that I called SERVPRO of Elgin. They really made this very difficult situation manageable.

We were pulling out our last few Christmas decoration boxes and we saw it; mold!! It wasn't a lot, but I was scared because we have 2 kids under 3 years old. 

We called SERVPRO of Elgin, and Diana was so helpful and reassuring. We scheduled an inspection with Dennis and he assured us that the mold was isolated and that SERVPRO could handle it quickly.

Ray and Raymond (cute!) came to our house and were able to remove the mold damaged drywall and cleanup the entire area. Their drywaller Caesar was out the next day! Our home was completed before Christmas and I couldn't be happier!

Thank you SERVPRO of Elgin! You are my heroes!

George and his team saved my floors when no one else would try!

I am so thankful for you and your team. As an insurance agent I will make sure all my clients, friends and family give you a call before any other restoration company.

Thanks again for all of your hard work!

Excellent team!  Very courteous and helpful.

Your crew was very helpful and understanding of the questions I had about the process.  Very nice guys.

I had a water line break in my attic and it caused quite a bit of water damage to my house. Even part of my ceiling came down. Niko, Alex and their crews dried my house out fast and had the drywall replaced (wonderfully) and the rooms painted within only 11 days. "Excellent job, you guys were great! Thank you!!

Our Salon had 4" of water when a fire sprinkler line froze and then broke. Our business was totally shut down right before Christmas, which is our busiest time of the year. George, Niko, Jay, Tim, Alex and Angel responded quickly and worked late into the night to get the water out. John and his men worked through the weekend to get us reconstructed. We were open for business just 5 days later. "Thank you for everything! Everyone was great!

One of our assisted living centers had a severe flu outbreak, which affected a large number of our residents. Tim, Angel and their crews did a complete cleaning of our facility. The SERVPRO personnel that did work at our facility impressed me. I would recommend SERVPRO to my colleagues!

My home was devastated when the floods inundated our town this past month. We had water damage in the crawlspace, first and even second floors. Patrick, Jay and all of their crews were able to demo, clean and dry our home so we were able to get our home reconstructed. "Everyone was courteous, knowledgeable and professional." I am grateful to you for all you have done for us.

Thank you very much for deodorizing my car. My parents bought me my first car (although used!) and the prior owner left a nasty cigarette/febreze®/vinegar smell. You were able to remove all of the odors with your ozone machine.

I really appreciate it. Have a great day at SERVPRO!

Thank you for providing an informative and worthwhile class on mold. The information was presented in an easy to understand format and all questions were answered. The setting was perfect and I'd be interested in attending other classes you host in the future. "Enjoyed every minute."

We had extensive mold in the basement of one of our units. We had excellent overall service from all of your crews; friendly, professional, EXCELLENT!!

I hope we never have need of your services again, but if we do you are definitely our "GO TO" service!

Thank you so much!

What a pleasure it is to write this letter.

This past winter a situation arose at my mother’s condo in Schaumburg. Due to a dishwasher leak, a very toxic mold situation developed between the walls. George, Elizabeth, and Angel made it so much easier to cope with. They went above and beyond what was necessary. Even when my mother passed away in the midst of all of this, their genuine sympathy and concern touched my heart. I was blessed to have had them helping me though all of this.